Return and Refund Policy
Return and Refund Policy
Thank you for choosing eWithHomeTutors.com. We want you to have a positive experience with our services. In the event that you need to request a return or refund, please review our Return and Refund Policy below:
1. Tutoring Services:
a. For in-person home tutoring services: - If you are not satisfied with the tutor assigned to you within the first session, we will make every effort to replace the tutor with another suitable option. - If a replacement tutor is not available or if you are still unsatisfied, you may request a refund for the remaining sessions that have not been completed.
b. For online tutoring services: - If you are not satisfied with the quality of the online tutoring session, please inform us immediately. We will work with you to resolve the issue and, if necessary, provide an additional session or assign a different tutor. - If the issue remains unresolved, you may request a refund for the remaining sessions that have not been completed.
2. Online Classes:
a. If you enroll in our online classes and find that the content or teaching methodology does not meet your expectations, you may request a refund within the first session. We will refund the full amount paid for the remaining classes that have not been attended.
3. Requesting a Refund:
a. To request a refund, please contact our customer support team at [[email protected]](mailto:[email protected]) or call us at [phone number] within [number of days] days from the date of the unsatisfactory session or class. b. Please provide your name, contact information, order details, and a clear explanation of the reason for the refund request. c. Our customer support team will review your request and respond to you in a timely manner.
4. Refund Processing:
a. If your refund request is approved, we will process the refund using the original payment method within [number of days] days from the date of approval. b. Please note that the refund may take additional time to reflect in your account, depending on your bank or payment provider.
5. Non-Refundable Situations:
a. We do not offer refunds for sessions or classes that have already been completed. b. Refunds are not applicable for any third-party fees, such as transaction fees charged by payment gateways or banks.
6. Changes to the Refund Policy: a. We reserve the right to modify or update our Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
